2.2.19 Safe to install
You can significantly extend the service desk's reach by utilizing the new BeyondTrust iOS Customer Client. This application allows employees and end users with popular iOS-powered mobile devices to receive comprehensive support, enabling them to enhance their productivity while on the move. Through this client, support representatives can engage in secure chats, co-browse websites or apps on the end user's mobile device, view screen shots captured by the end user, and deliver prompt status updates to mobile employees and end users directly from the BeyondTrust Rep Console.
Feature Overview:
- Secure Session Chat – Real-time chat functionality within BeyondTrust facilitates seamless communication with mobile users for enhanced issue understanding, file transfers, and viewing of the device's system information.
- Screen Co-Browsing – By leveraging BeyondTrust, support representatives gain visibility into the same websites and web applications that the end user is accessing on their mobile device, enabling immediate troubleshooting guidance.
- Screen Snapshot Viewing – End users have the capability to share captured screen shots of problems with their support representative, fostering collaborative problem-solving for issues on their mobile devices.
- Push Web Updates – Support reps can effortlessly send URLs to end users containing critical status updates and system configuration profiles to expedite issue resolution.
Note: The BeyondTrust iOS Customer Client is compatible with existing BeyondTrust installations running version 15.2.1 or higher and support sites featuring trusted CA-signed certificates.
Overview
BeyondTrust Support is a Freeware software in the category System Utilities developed by Bomgar Corporation.
The latest version of BeyondTrust Support is 2.2.19, released on 07/06/2024. It was initially added to our database on 02/28/2024.
BeyondTrust Support runs on the following operating systems: Android/iOS.
Users of BeyondTrust Support gave it a rating of 3 out of 5 stars.
Pros
- Robust remote access capabilities for troubleshooting and resolving technical issues
- Secure remote sessions with encryption and auditing features for compliance
- Integrates well with IT service management tools for streamlined workflow
- Provides session recording and reporting for accountability and analysis
- Multi-platform support for wide compatibility with different operating systems
Cons
- Can be expensive for small businesses or individual users
- Complex setup and configuration process may require trained personnel
- Potential challenges with connectivity and performance issues over unstable networks
- Limited customization options for interface and user experience
- May require additional training for users unfamiliar with remote support tools
FAQ
What is BeyondTrust Support by Bomgar Corporation?
BeyondTrust Support is a remote support solution by Bomgar Corporation that allows IT support teams to assist users by accessing their devices securely over the internet.
What types of support does BeyondTrust offer?
BeyondTrust offers various types of support including remote desktop support, mobile device support, and cross-platform support for Windows, Mac, and Linux devices.
How does BeyondTrust ensure security during remote sessions?
BeyondTrust employs multiple security measures including end-to-end encryption, access controls, and session recording to maintain the confidentiality of customer data during remote sessions.
Is BeyondTrust Support easy to set up?
Yes, BeyondTrust Support can be easily set up with a user-friendly interface that allows IT teams to configure and deploy the solution quickly without extensive training.
Can I use BeyondTrust Support on mobile devices?
Yes, BeyondTrust Support provides functionality for remote support on mobile devices including iOS and Android platforms.
What integrations does BeyondTrust Support provide?
BeyondTrust integrates with various IT systems and tools, including ticketing systems like ServiceNow, Jira, and other ITSM solutions for streamlined workflows.
Does BeyondTrust Support provide reporting features?
Yes, BeyondTrust includes reporting capabilities that allow administrators to generate reports on session details, user activity, performance metrics, and more.
What is the pricing model for BeyondTrust Support?
BeyondTrust Support typically follows a subscription-based pricing model with different tiers based on features, number of users, and usage requirements.
Is customer support available for BeyondTrust users?
Yes, BeyondTrust provides customer support through various channels including phone, email, and online resources such as documentation and tutorials.
Can I try BeyondTrust Support before purchasing?
Yes, Bomgar Corporation offers a free trial of BeyondTrust Support which allows potential users to explore its features and functionalities before making a purchase.
Screenshots (Click to view larger)
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